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Wisecars has a rating of 2.05 stars from 113 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wisecars most frequently mention credit card, and rental company problems. Wisecars ranks 166th among Car Rental sites.
This company responds to reviews on average within 10 days
No positive highlights yet
I booked a car in Maui over Thanksgiving months ahead. After the fires there all the prices had dramatically reduced. I asked Wisecars to cancel so I could rebook something cheaper and they offered instead a much better rate that I could not match elsewhere. I checked this was an all inclusive rate and they confirmed in writing that it was and there was nothing to pay at collection. When I tried to collect the car Thrifty said there was $350 to pay and after we argued for a while they said they would match the quoted price and I collected the car, thinking we were good. Of course when I returned the car Thrifty just billed my credit card $350 and their support team were not interested to help me. I went back to Wisecars and raised a case. I took them 8 weeks to complete it but I got a refund for the over charge. There are plenty of issues with car rental companies and although I could have preferred not to have any issue I am impressed with Wisecars honoring the rate they quoted and will happily book with them in the future.
Although initial email said I had a guaranteed booking the voucher they send 2 days prior snuck in new terms about a 2 hour pickup time from noon for my flight that got in at 630pm. They canceled my reservation and denied a car to me, my baby, husband, sister and 2 nephews. The 6 of us had to hustle exhausted around the airport and find a new car rental for twice as much. Those people treated us like humans though wisecars/priceless was shameful. Beware - if it looks too good to be true it is in this case! I had a "guaranteed booking with protection package" ha- lies.
I've concluded an online transaction with Wisecars, I've paid and received a confirmation with the total price clearly stated, as well as the remaining price to pay at zero… but 10 days later I've been contacted by Wisecars saying they've made a mistake in the price and I have to either cancel my booking or pay nearly double price, which is of course neither professional, nor legal.
Although initial email said I had a guaranteed booking the voucher they send 2 days prior snuck in new terms about a 2 hour pickup time from noon for my flight that got in at 630pm. They canceled my reservation and denied a car to me, my baby, husband, sister and 2 nephews. The 6 of us had to hustle exhausted around the airport and find a new car rental for twice as much. Those people treated us like humans though wisecars/priceless was shameful. Beware - if it looks too good to be true it is in this case! I had a "guaranteed booking with protection package" ha- lies.
Tip for consumers:
Just awful
Products used:
They refused to help me
Dear Cathie,
We sincerely apologize for the inconvenience you experienced during your recent rental booking. However, upon reviewing the details of your reservation, it appears that you selected 12pm as the pick-up time when making the booking. Additionally, you agreed to the terms and conditions provided by the supplier, which stipulate a two-hour window for honoring reservations.
We understand that your flight arrived later than the initially selected pick-up time, but unfortunately, you did not inform us of this delay beforehand. Once a booking is made and terms are agreed upon, they cannot be changed, as they are set by the supplier. The information about the 2 hour grace period was included in the terms and conditions when you originally made the booking in December. While we regret any misunderstanding, our ability to intervene is limited once the pick-up time has passed.
Regarding the protection package you purchased, it indeed offers flexibility for cancellations or modifications up to two hours before the pick-up time. Had we been informed of your delayed arrival before 12pm, we would have been able to assist you in adjusting your reservation accordingly.
We sincerely apologize for any confusion or disappointment caused by the discrepancy between the initial confirmation and the voucher details. It was not our intention to mislead or inconvenience you in any way. Your feedback is valuable to us, and we appreciate your understanding of the situation.
Kind regards,
Rachel from Wisecars
In June of 2022 I pre paid for my car on line, the original carge was 364.61. I was double charged for the rental. 786.56 was charged to my charged again.TOTAL of 1151.17 for my rental. I have called, emailed, have claim numbers, sent copies that were requested, jump through thier hoops with ZERO help in resolving this charge.Stay clear of this company Wisecars. They are a horrible rental company.They work with rental car lots and because it is a third party...you have no recourse. What I learned is keep scrooling and never click on Carwises ever again.
Tip for consumers:
Carwises Rental company is not a company I would ever refer to my friends or family
Dear Ronda,
We are sincerely sorry for the prolonged inconvenience you have experienced in resolving the overcharge issue with your rental in June 2022. Your frustration is completely understandable, and we deeply regret the challenges you've faced.
After thorough investigation, we have identified the overcharge for the rental upgrade, and a refund has been issued to your account. However, we regret to inform you that, as the insurance was not paid through us, our ability to address that aspect is limited.
We acknowledge your efforts in providing necessary details and we are genuinely sorry that it took longer than expected to reach a resolution. Your feedback is crucial to our ongoing efforts to enhance our services, and we assure you that we are actively working to improve our processes to avoid similar situations in the future.
We understand your frustration, and we genuinely apologize for any inconvenience caused during this process. If there are any further concerns or if there's anything else we can assist you with, please feel free to reach out. We appreciate your understanding and patience.
Kind regards,
Rachel from Wisecars
I rented a car for my holidays through Wisecars as it was much cheaper than going directly with the car rental company. The procedure was easy, important information was highlighted. I was a bit worried about the pick up, but it turned out just as easy! I showed the voucher, signed the papers with the supplier and went on the trip! I would definitely recommend.
Products used:
Car rental
Dear Wiktor,
Thank you for taking the time to share your positive experience with us!
We're thrilled to hear that you found our rental process easy and that the important information was highlighted. We understand that the pick-up process can sometimes be a concern, but we're glad to hear that it went smoothly for you.
We appreciate your recommendation and look forward to assisting you with your future car rental needs. Have a nice day!
Kind regards,
Rachel from Wisecars.
I paid for the car reservation, arrived at the agency and they didn't give me the car without any explanation. All my documents are correct without fines. In other words, the company charges for the reservation and is not responsible for the service. He didn't give me a car or give me any money back. This is fraud
Products used:
did not get any
Dear Olya,
We sincerely apologize for the inconvenience you faced during your car reservation. Unfortunately, the supplier refused the car due to a registration analysis issue, which we understand is frustrating. The analysis considers various factors, including credit history and external discrepancies, which, when not met, prevents the supplier from proceeding with the booking. I hope you can understand that we can not control the reason given by the supplier and our customer support tried to do their best to solve this issue.
We have processed a full refund for your reservation, and we deeply regret any confusion or dissatisfaction caused. If you have further concerns or if there's anything else we can assist you with, please feel free to reach out. Your feedback is essential, and we are committed to improving our services.
Kind regards,
Rachel from Wisecars
Complete Scam. Avoid at all costs!
Would give zero stars if I could. I booked my rental with Wisecars to pick up a rental in San Antonio with Fox Rent A Car. Fox did not have what we needed so the cancelled our reservation and said that we should call WiseCars and WiseCars would refund us. I called WiseCars and for a week they kept saying, "oh the necessary documentation isn't in blah blah blah to process your refund. After a week of this they said that they never refund in these situations. So not only did they not refund me, they never intended to, and wasted hours more of my time calling in. In the end, it was less than $250 for me but I will never rent from these crooks again and advise everyone else to steer clear. Even if the rental car place cancels your reservation, they will not refund your money.
Dear Kathryn,
We sincerely apologize for the inconvenience you experienced with your rental booking through Wisecars and Fox. We understand your frustration, and we genuinely regret any wasted time and dissatisfaction caused.
After a thorough review of your case, it appears that the cancellation was due to geographical restrictions outlined in the terms and conditions. Fox has the right to cancel bookings if there is a risk of violation. Unfortunately, in such situations, customers are unable to provide assurances that they won't violate these terms and conditions.
It's important to note that when geographical restrictions are violated, we are regrettably unable to issue a refund, as we still incur costs for the booking whether it is used or not. While we understand your disappointment, it is crucial to highlight that the terms and conditions were clearly stated during the booking process, outlining the geographical restrictions that led to the cancellation.
If you have any further concerns or if there's anything else we can assist you with, please do not hesitate to reach out. We appreciate your feedback, and we are committed to addressing any issues to enhance our services.
Kind regards,
Rachel from Wisecars
This company is both shady and expensive… They were completely unwilling to work with two elderly people in regards to the pick up date. They charged over $500 from them. We ended up going directly to the car company and it was resolved. Use Priceline use KAYAK both are exponentially cheaper. A complaint was filed with the credit card company. The car company that was going to be renting them. The car was happy to place them in one, and no extra cost… Stay away.
Tip for consumers:
Avoid at all cost. Extremely expensive. Priceline come kayak, Expedia is fire cheaper. I’ll go directly to the car rental company.
Products used:
Rental car
DO NOT rent from this company! They denied me refund of a rental fee by saying I was a no show because I did not have a credit card. I've never had trouble renting from a company with a debit card before, even internationally, and don't even own a credit card. Never mind that I had already paid the majority of the rental fee and only owed a small amount or that the no debit card policy was not included in the confirmation email. Or the fact that their policy is buried in the terms and conditions and not obvious on their website. I was not even offered a partial refund. I was simply out of luck and had to scramble to rent from another company at a higher rate. They do NOT care. I will NEVER rent from them again.
Tip for consumers:
I stand by my review. The word debit is no where to be found in the terms of service and was not included in the confirmation email. I did not see the voucher email and do not have a copy of it. Even if I had received it, I would not have had time to apply for and receive a credit card within the 48 hour notice. The lack of any type of reimbursement for loss of funds and inconvenience shows a lack of concern for the customer and is poor customer service.
Products used:
None.
Dear Dorothea,
Thank you for taking the time to share your feedback with us, and I want to sincerely apologize for the inconvenience you experienced during your recent rental attempt. We value your input, and I'd like to provide some context regarding our credit card requirement.
The requirement for a credit card in the main driver's name is set by our supplier to mitigate fraud and ensure a smooth rental experience for all our customers. We understand that this may differ from your previous experiences with other rental companies that accept debit cards, even internationally. While we strive to provide a comprehensive and transparent booking process, I'm sorry to hear that the credit card requirement wasn't as evident as you expected.
We do make every effort to communicate this requirement clearly throughout the booking flow, in our terms and conditions, and in emails sent after booking. I understand your frustration with the situation, and it's truly regrettable that you were caught off guard. We are continuously working to enhance the clarity of our policies and will consider your feedback in this regard.
Regarding the issue of the no-show and the partial refund, our team follows a standard procedure when customers are unable to meet the credit card requirement, which includes declaring a no-show. Your experience is important to us, and we genuinely regret that you had to seek an alternative rental option at a higher cost. We understand the frustration this may have caused, and we will take your feedback to heart to improve our service in the future.
We do care about our customers, and I would like to assure you that your feedback is valuable in helping us to enhance our policies and communication. If you ever consider renting from us again, please feel free to reach out directly, and we will do our best to ensure a smoother experience for you.
Once again, I'm sorry for any inconvenience you experienced, and we appreciate your understanding and patience.
Kind regards,
Rachel from Wisecars.
They hide behind their Terms and Conditions, they pay their suppliers in advance, and can't get their money back from their service providers if anything goes wrong. Stick with renting direct from rental companies.
The contract phone didn't work to arrange the shuttle.
Had to hang around at the airport for an hour waiting to be picked up.
The motor on the car didn't run very well.
Credit card refund if deposit took a long time.
Dear Edmund,
We would like to sincerely apologize for the negative experience you had with us. I assure you this is not the standard Wisecars experience and we are very displeased to find out about this.
We would like to extend our sincere apologies for the negative experience you had with our partner's support phone service. We take such feedback very seriously and will be contacting our partner to ensure that all our customers can contact them easily and effectively to make any necessary changes to their shuttle time. It's disappointing to know that you had to wait around for an hour to be picked up. We apologize for the inconvenience this has caused you.
Please note that Wisecars is a car rental broker that offers car rental deals, Wisecars works with internationally recognized car rental brands, in this case Ace, we will contact Ace and address your concerns to them as well, regarding car engine not working. We try to make refunds to our customers as quickly as possible, but unfortunately, bank-to-bank transactions sometimes take longer than we would like.
I sincerely apologize for the inconvenience this has caused and hope we can do business in the future again.
We wish you a great day ahead.
Kind regards,
Rachel from Wisecars.
I did reservation over wise car for six days in Cologne and I did my payment in advance, My flight delayed and passport control took time and I arrived late, service provider told me they cancel my reservation, And they did present me any other option and they took six days payment from me, I think its not fair, they might took maybe one day but not six days, Wise Car has no sanction over service provider
I am leaving this note here because Wise Car is only broker not giving good service
I booked a car in Maui over Thanksgiving months ahead. After the fires there all the prices had dramatically reduced. I asked Wisecars to cancel so I could rebook something cheaper and they offered instead a much better rate that I could not match elsewhere. I checked this was an all inclusive rate and they confirmed in writing that it was and there was nothing to pay at collection. When I tried to collect the car Thrifty said there was $350 to pay and after we argued for a while they said they would match the quoted price and I collected the car, thinking we were good. Of course when I returned the car Thrifty just billed my credit card $350 and their support team were not interested to help me. I went back to Wisecars and raised a case. I took them 8 weeks to complete it but I got a refund for the over charge. There are plenty of issues with car rental companies and although I could have preferred not to have any issue I am impressed with Wisecars honoring the rate they quoted and will happily book with them in the future.
Tip for consumers:
Ensure you get the amount at pickup in writing. This is what they honored for me.
Products used:
Car Rental
Dear Paul,
Thank you for sharing your experience with us, and we appreciate your understanding throughout the process. We are genuinely sorry for the inconvenience you faced with Thrifty during your car rental in Maui.
It's disheartening to hear about the unexpected charges, and we understand the frustration it caused. We are pleased that our team could assist you in resolving the issue, even though it took longer than expected. Your patience and cooperation were truly appreciated.
We value your positive feedback regarding Wisecars honoring the quoted rate and providing a satisfactory resolution. We are committed to continuously improving our services, and your insights contribute significantly to that effort.
If you decide to book with us in the future, rest assured that we will strive to make your experience seamless and trouble-free. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out.
Thank you for your understanding and for considering Wisecars for your future bookings.
Kind regards,
Rachel from Wisecars
Read every single line of contract as price at pu location jumped by $500 when original rental price was $200. Didn't take a rental, customer service refuses to refund.
Even with documentation of name change, they rejected my reservation BUT STILL CHARGED ME FOR IT. This was completely wrong and no one should trust this business. I cannot believe they charged me almost $400 for a vehicle they REFUSED TO GIVE ME.
Tip for consumers:
Even with documentation of name change, they rejected my reservation BUT STILL CHARGED ME FOR IT. This was completely wrong and no one should trust this business. I cannot believe they charged me almost $400 for a vehicle they REFUSED TO GIVE ME.
Products used:
Rental service
Rented a car in Denver. Price due at pickup was $89.71. My receipt at pickup was over $149. I was told to take it up with Wisecar directly. My credit card was charged over $171. Called Wisecar and got no help and no refund for overcharges. Stay away - You think you are getting a good deal but they overcharge you after the fact. Total scam company!
We had to cancel within the 48-hour deadline. Despite extenuating circumstances, they insisted on retaining a 20% cancellation fee. I asked for a supervisor review. I was later informed that a supervisor did review the case and preferred to stick with their rigid policy rather than consider their customer's situation. They neglected to inform me of the supervisor's involvement. They care more about claiming every penny than about customer service. They lost me as a future customer.
Dear Justin,
Thank you for reaching out to us!
After checking your booking, you contacted us once the 48h cancellation window had already expired. Considering that this was a medical emergency, we agreed to refund you for your booking minus the No-Show fees that were already charged to us by the supplier. The refund represented more than 80% of the amount you paid to us.
The reason we have a 48h cancellation policy is because after this window, the supplier takes payment for the booking. We think this is a fair resolution as this was a violation of our Terms of Service and the only amount kept was the fees that were already charged to us by the supplier.
I apologize if our service did not meet our expectations but we have a special procedure for these cases that cannot be broken on the basis of a customer's satisfaction.
Have a nice day!
Kind regards,
Rachel from Wisecars.
Their "happy flow" probably works fine but they made a little mistake with my reservation which costed me 266 euros. Now their customer support suddenly stopped responding.
I'll ltake legal steps because i'm done being screwed over by car rental companies but they clearly count on the fact most people won't for a couple of hundreds...
Just don't book here, find another one
Tip for consumers:
These kind of companies are good in selling and have terrible customer service
Products used:
I had the car (from Avis) but the price doubled at pickup because wisecar "thought" i was an american citizen and thus had to pay for a huge amount to get excess down from 19200 euros!!!
Do not use this company. Tell you one price increases buy 400% when you pick it up. Yes they will look into this when you question. You could be dead by the time this happens. Scam artists.
Wait, whoops a reply via another review. Lies all lies. Did I choose to pay and extra $120USD for airport pickup where I had booked to pick up, NO another $79.00 for recovery fee (already had taken insurance.). They don't even give you the right of reply.
Tip for consumers:
Do not use this company
* Wisecars attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Gail!
I am not able to find a reservation with your name. Wisecars lets customers compare different car rental companies deals and does not alter prices after a reservation has been done- the suppliers are in charge of car rental pricing and by our agreement have to follow the agreed booking prices and terms.
As we can not identify the reservation sadly we are unaware of what exactly happened here, the extra products, fees and taxes charged at the location are managed by the car rental companies not Wisecars. Please contact us directly.
Best regards,
Rachel from Wisecars
They kept all of my deposit after booking with a debit card, Hertz did not accept it so I booked online a luxury car with TURO for the same price No Hassle with debit card.
DO NOT, under any circumstances, use this company. Their 'service' is less than worthless. It is actually a hinderance to travel. We thought we had a guaranteed reservation, showed up at the airport and were told there are no cars. They have several reasons why they can't refund the money, so when I mentioned that we would deal with it through our credit card company the representative said, "Oh, you don't want to do that." When I asked why not, I was told that in the case of a forced credit chargeback, the service agents will stop trying to help or communicate. That's ok. They aren't really helping or communicating anyway. WHAT. A. NIGHTMARE.
Products used:
We used no products or service. Our credit card was charged, but we received no rental car. The representative at the Thrifty rental counter said that there were no cars available. Wisecars still has our money and we have no rental car.
I would like to share my unfortunate experience with this farce of a service. I am autistic and not very good at these kinds of things but needed a way to get around while I visited my daughter in Phoenix. I was drawn in by the too-good-to-be-true pricing and happily paid for a reservation with Fox rent a car through the wisecars site. I intended to use a visa debit with line of credit at pickup since it said credit only and those are typically accepted as such.
Fox was awful…I tried to call them 3 times before they closed as my flight was arriving near the time they shut down at 12:30am. They never bothered to answer and nobody was at the desk when I arrived just moments late. I patiently waited until they were to open at 4am and nobody showed up. About 15 minutes later I called wisecars who were unable to help or contact anyone from Fox including the location manager. Eventually at 4:25 I finally found an agent wandering the parking garage and attempted to retrieve my reservation. The agent was impatient and rudely threw the debit card back at me without even asking if it had line of credit and unkindly told me they were unable to help. I was now stuck in Phoenix with no way around and a large part of my funds tied up. All in I was up for 40 hours dealing with this thanks to uncaring companies who view people only as numbers.
I contacted wisecars and told them of the situation. They contacted Fox who lied about my calls and claims. I showed wisecars photo evidence to back up my claims. They were unwilling to offer reasonable satisfaction and hid behind a dubious justification in their terms that only worked if they ignored my claims about how Fox handled the situation. They ignored my evidence and needs and stole from a struggling family by hiding behind "procedure" rather than having true consideration for a situation.
DO NOT USE THIS SERVICE! AT THE VERY LEAST GO DIRECT AND SHOW THEM A SCREENSHOT OF WISECARS PRICE…THEY WILL MOST LIKELY MEET OR EVEN BEAT IT TO KEEP THE MONEY THAT WOULD OTHERWISE GO TO WISECARS IN FEES.
Tip for consumers:
GO DIRECT...USE SCREENSHOT OF WISECAR'S PRICE FOR BETTER DEAL AND BETTER SERVICE!!
Products used:
None unless you count theft by deception as a product...
I easily found a wide selection of cars at competitive prices. The customer support team was attentive, and responsive, and provided valuable assistance throughout the booking process. When I arrived to pick up my rental, everything was well-organized and efficient. I highly recommend WiseCars for their professionalism, excellent service, and commitment to ensuring a seamless car rental experience.
Dear Noah,
It's wonderful to hear that you had a positive experience with us! The availability of a wide selection of cars at competitive prices is definitely a plus when it comes to finding the right rental vehicle. Efficiency and organization are key factors when it comes to the pick-up process, and it's great to know that we excelled in these areas.
Have a nice day!
Kind regards,
Rachel from Wisecars.
Rented car for pickup at airport in Atlanta and when I got to counter Thrifty had no cars available. Told me to cancel through third party which i called immediately and they said it would be refunded. Since that time Wisecar has said its Thriftys issue and they cant issue refunduntil Thrifty can confirm i did not complete the reservation which they have done. Wisecar collected my money and should make the refund but is saying they dont have proof i didnt pick up car.
I used them in Kauai, Hawaii to rent a car from the airport. They put me on to Dollar Car, the company that provided me the car. I had to send Wisecar reminders to provide me the contract which was sent only 24 hours instead of 48 hours. I stood in the queue for nearly 2 hours as I had already paid for the car. Wisecar could have advised that I could go through the paperwork by registering with Dollar on the internet. This would have saved me waiting in the queue. I would not use them again. I suggest that go to Dollar directly and register with them while on the islands of Hawaii.
They seem to have self rating system as I could not add this review on their website
Tip for consumers:
Contact Dollar or Avis or Enterprise as rental company directly when in the islands of Hawaii
Products used:
Car rental
Hello!
Thank you for the feedback!
Unfortunately, I was unable to find your reservation. Some of our suppliers have not given their permission for us to enable pre-registration for Wisecars customers. Please contact our customer support@wisecars.com
Regards,
Rachel from Wisecars
I ended up paying double the price of the car when I went to pick it up at the airport counter! Very dissatisfied!
Gain trust and grow your business with customer reviews.
Dear Maryline,
We sincerely apologize for the inconvenience this situation has caused you. It's regrettable that the supplier did not include the one-way fee in the initial offer, resulting in the unexpected increase in price. Despite our efforts, the supplier would not agree to waive the fee, leaving us in a difficult position.
We completely understand your frustration, and we acknowledge that this falls short of the service standard we aim to uphold. We assure you that we take this matter seriously, and steps will be taken to prevent such occurrences in the future.
We value your business and your feedback, and we apologize once again for any inconvenience caused. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us.
Kind regards,
Rachel from Wisecars