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Complete Scam. Avoid at all costs!
Would give zero stars if I could. I booked my rental with Wisecars to pick up a rental in San Antonio with Fox Rent A Car. Fox did not have what we needed so the cancelled our reservation and said that we should call WiseCars and WiseCars would refund us. I called WiseCars and for a week they kept saying, "oh the necessary documentation isn't in blah blah blah to process your refund. After a week of this they said that they never refund in these situations. So not only did they not refund me, they never intended to, and wasted hours more of my time calling in. In the end, it was less than $250 for me but I will never rent from these crooks again and advise everyone else to steer clear. Even if the rental car place cancels your reservation, they will not refund your money.
K K.'s review of Wisecars earned 4 Very Helpful votes
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I've concluded an online transaction with Wisecars, I've paid and received a confirmation with...
Dear Kathryn,
We sincerely apologize for the inconvenience you experienced with your rental booking through Wisecars and Fox. We understand your frustration, and we genuinely regret any wasted time and dissatisfaction caused.
After a thorough review of your case, it appears that the cancellation was due to geographical restrictions outlined in the terms and conditions. Fox has the right to cancel bookings if there is a risk of violation. Unfortunately, in such situations, customers are unable to provide assurances that they won't violate these terms and conditions.
It's important to note that when geographical restrictions are violated, we are regrettably unable to issue a refund, as we still incur costs for the booking whether it is used or not. While we understand your disappointment, it is crucial to highlight that the terms and conditions were clearly stated during the booking process, outlining the geographical restrictions that led to the cancellation.
If you have any further concerns or if there's anything else we can assist you with, please do not hesitate to reach out. We appreciate your feedback, and we are committed to addressing any issues to enhance our services.
Kind regards,
Rachel from Wisecars