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I've concluded an online transaction with Wisecars, I've paid and received a confirmation with the total price clearly stated, as well as the remaining price to pay at zero… but 10 days later I've been contacted by Wisecars saying they've made a mistake in the price and I have to either cancel my booking or pay nearly double price, which is of course neither professional, nor legal.
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Dear Maryline,
We sincerely apologize for the inconvenience this situation has caused you. It's regrettable that the supplier did not include the one-way fee in the initial offer, resulting in the unexpected increase in price. Despite our efforts, the supplier would not agree to waive the fee, leaving us in a difficult position.
We completely understand your frustration, and we acknowledge that this falls short of the service standard we aim to uphold. We assure you that we take this matter seriously, and steps will be taken to prevent such occurrences in the future.
We value your business and your feedback, and we apologize once again for any inconvenience caused. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us.
Kind regards,
Rachel from Wisecars