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DO NOT rent from this company! They denied me refund of a rental fee by saying I was a no show because I did not have a credit card. I've never had trouble renting from a company with a debit card before, even internationally, and don't even own a credit card. Never mind that I had already paid the majority of the rental fee and only owed a small amount or that the no debit card policy was not included in the confirmation email. Or the fact that their policy is buried in the terms and conditions and not obvious on their website. I was not even offered a partial refund. I was simply out of luck and had to scramble to rent from another company at a higher rate. They do NOT care. I will NEVER rent from them again.
Tip for consumers:
I stand by my review. The word debit is no where to be found in the terms of service and was not included in the confirmation email. I did not see the voucher email and do not have a copy of it. Even if I had received it, I would not have had time to apply for and receive a credit card within the 48 hour notice. The lack of any type of reimbursement for loss of funds and inconvenience shows a lack of concern for the customer and is poor customer service.
Products used:
None.
Dorothea G.'s review of Wisecars earned 3 Very Helpful votes
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I've concluded an online transaction with Wisecars, I've paid and received a confirmation with...
Dear Dorothea,
Thank you for taking the time to share your feedback with us, and I want to sincerely apologize for the inconvenience you experienced during your recent rental attempt. We value your input, and I'd like to provide some context regarding our credit card requirement.
The requirement for a credit card in the main driver's name is set by our supplier to mitigate fraud and ensure a smooth rental experience for all our customers. We understand that this may differ from your previous experiences with other rental companies that accept debit cards, even internationally. While we strive to provide a comprehensive and transparent booking process, I'm sorry to hear that the credit card requirement wasn't as evident as you expected.
We do make every effort to communicate this requirement clearly throughout the booking flow, in our terms and conditions, and in emails sent after booking. I understand your frustration with the situation, and it's truly regrettable that you were caught off guard. We are continuously working to enhance the clarity of our policies and will consider your feedback in this regard.
Regarding the issue of the no-show and the partial refund, our team follows a standard procedure when customers are unable to meet the credit card requirement, which includes declaring a no-show. Your experience is important to us, and we genuinely regret that you had to seek an alternative rental option at a higher cost. We understand the frustration this may have caused, and we will take your feedback to heart to improve our service in the future.
We do care about our customers, and I would like to assure you that your feedback is valuable in helping us to enhance our policies and communication. If you ever consider renting from us again, please feel free to reach out directly, and we will do our best to ensure a smoother experience for you.
Once again, I'm sorry for any inconvenience you experienced, and we appreciate your understanding and patience.
Kind regards,
Rachel from Wisecars.