Erin H.

Used to be a 5-star company, but now their so-called "customer service" is complete crap. One of my orders didn't go through on the app and I didn't know if I had to reorder or not because I didn't want to get double charged. I messaged them later that day, but gave them the benefit of the doubt that they were busy from the rush of customers, so I waited. Monday came and went and by this point no one has been responding to any of my messages through the app. The phone number reroutes you to the same chat they've been ignoring and even my emails have gone unanswered. They claim someone will message me back within 24 hours but that's obviously a lie. Had to go to Sezzle to complete my Christmas shopping since Afterpay clearly doesn't care enough about their customers to respond to them. The only reason they're getting 2 stars is because they are a pretty good service to use, as long as you don't have any problems.
If you do, you're screwed. Been a customer since 2019 but I don't think l'll be back. It's not worth the headache.