Leonard Z.

I wear a certain waist size in both Jockey and Fruit Of The loom underwear. I ordered the same size from Lands End, and they were hugely too large, about two inches. Lands End said I must pay a $6.95 return shipping charge, even though the product is apparently mis-sized, "That is the policy." In the age of free returns with Amazon, Bed Bath and Beyond, etc, Lands End must either change their policy or fail as a business.

Eyeglasses I ordered had flimsy frames and coatings either weren't applied or didn't work. Company site says "100% Money Back Guaranty," "365 day warranty," but they make it difficult to get those. After much delay and many emails, I disputed the credit card charge; THEN eyeglassesUSA sent me a return label. When no refund was issued, I queried them, was told they can take 30 days. More than 30 days have passed... no refund. BBB has many complaints about the company.