Lisa T.

When we first received our quote, it was pretty low. I assumed it would increase when we had the final box total. They used our Zillow post and so they could see all of our furniture so it should have been close. By the time they landed the truck it was nearly 4 times the quote.
The guys who loaded the truck were professional and organized. We had already packed all of our household goods so it should have been a fairly easy pick up and delivery. We set are delivery date about 5 days out to allow us to get to Florida and close on our home. The movers told us to just contact dispatch and they would set our delivery for after 12 on that day given that we close on ourbhome at 10AM. We were singing and happy as we drove away. Then we called United and it went downhill fast.
Flash to our call with the company. "OH we definitely won't have it there on the 1st. It can take up to 17 days to deliver. It's a short move so it shouldn't take that long but it could. John should have told you that". At no point neither on the contract or during the many calls to United prior to them picking up our shipment was 17 days ever discussed. We would not have signed with them. They told us this AFTER the goods were away from our home and essentially held hostage. It has been 10 days now and they still have not been able to give us a delivery date. We have had to buy so many items just to avoid having an enormous hotel bill. We are basically camping out in our new home with none of our supplies. Duped by United.
The practices of this company are very deceptive. I have moved nearly 20 times as a military spouse and never have I had such abhorrent customer service after a signed contract. They were a day late arriving to pick up our goods and we were very accommodating. I would suggest asking a lot more questions before giving any money to this company. Let the buyer beware. Learn from my mistakes. Your "first available drop off date" means nothing. They will take their sweet time and get to it when they feel like it. Get multiple quotes (preferably at your home) and get a guarantee on the delivery date. United is fast and loose with the truth.

I ordered over $300 worth of Christmas jammies for my son's family and daughter's family. One order came in just a few weeks, the other sat in holding with some "partner " agency for weeks. I kept emailing them. The 2nd order was finally received and they credited me 50% to be used on their site. It happened again! The order has been sitting at some "vendor" since 12-18 with no movement. I will never order from them again!