This company is both shady and expensive… They were completely unwilling to work with two elderly people in regards to the pick up date. They charged over $500 from them. We ended up going directly to the car company and it was resolved. Use Priceline use KAYAK both are exponentially cheaper. A complaint was filed with the credit card company. The car company that was going to be renting them. The car was happy to place them in one, and no extra cost… Stay away.