Pamela S.

I have been buying from fabric.com for years. However, I won't be any longer. I placed an order on January 19 for 6 yards of fabric which the website showed was available. I made my purchase through paypal, using a debit card because trying to add a card on their website to pay with will not work. I was notified on 1/23 the fabric was not available, and asked would I like to substitute for another or refund. I told them to refund, they indicated I was due $116.00. Here it is February 18 and I still do not have my refund. I called several times, kept being told they were short staffed, and they had issues with their software when dealing with payments made through paypal. I finally filed a case with paypal to see if I can get something done. This is really hard on a person who operates a small business from their home, I need that $116.00. I had to refund my customer since the fabric was not available, and i still do not have my $116.00 I am due since the fabric was not in stock. It is beyond ridiculous at this point.