Richard R.

My wife ordered three Carrington rugs from Home Decorators the first two were a 2'x6' and a 9'x5' which were delayed because they were not in stock, after several phone calls we were told they would ship from the manufacturer. When they finally arrived they looked fantastic so we decided to a 9'x12' this rug was delivered in a reasonable time with a free pad "WOW". Now here it is two months later and the carpet pile is pulling away (nap), called customer service and after 20 minutes of making them aware of this problem they said they could give us a $17.50 credit for each rug or $25.00 off our next purchase If they consider this customer service they're in the wrong business. Would these people really think I would purchase something from them again. If you're looking to purchase rugs from them go somewhere reputable and buy QUALITY RUGS instead of QUANTITY no wonder they were on sale look beautiful when first went down now look like "S--T"