Ronda A.’s Reviews of Wisecars & more

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Car Rental

“They charge your credit card whatever they want to, with ZERO customer service help to fix the issue”

1/11/24

In June of 2022 I pre paid for my car on line, the original carge was 364.61. I was double charged for the rental. 786.56 was charged to my charged again.TOTAL of 1151.17 for my rental. I have called, emailed, have claim numbers, sent copies that were requested, jump through thier hoops with ZERO help in resolving this charge.Stay clear of this company Wisecars. They are a horrible rental company.They work with rental car lots and because it is a third party...you have no recourse. What I learned is keep scrooling and never click on Carwises ever again.

Tip for consumers:
Carwises Rental company is not a company I would ever refer to my friends or family

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Thank you

Rachel L. – Wisecars Rep 2/1/24

Dear Ronda,

We are sincerely sorry for the prolonged inconvenience you have experienced in resolving the overcharge issue with your rental in June 2022. Your frustration is completely understandable, and we deeply regret the challenges you've faced.

After thorough investigation, we have identified the overcharge for the rental upgrade, and a refund has been issued to your account. However, we regret to inform you that, as the insurance was not paid through us, our ability to address that aspect is limited.

We acknowledge your efforts in providing necessary details and we are genuinely sorry that it took longer than expected to reach a resolution. Your feedback is crucial to our ongoing efforts to enhance our services, and we assure you that we are actively working to improve our processes to avoid similar situations in the future.

We understand your frustration, and we genuinely apologize for any inconvenience caused during this process. If there are any further concerns or if there's anything else we can assist you with, please feel free to reach out. We appreciate your understanding and patience.

Kind regards,
Rachel from Wisecars