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I tried to put in a delivery/pick up order from them recently through Amazon. Certain time slots looked available all through the process until it was time to submit payment then, bait & switch, they weren't. I left Amazon & came back only to find the same time slot falsely presented as available. Lots of other flakey behavior around time slots. A 7 - 9 pm slot was supposedly available before noon. Then it was gone, but suddenly an earlier 5 - 7 pm slot was available. I called the store twice about all this. No answer.
Also, Whole Foods reusable shopping bags are not on the Amazon website. You can find them on Whole Foods website. It tries to link you to Amazon to buy them but the link wants you to sign into Amazon which is too annoying and is poor design.
Late April 2024 Update
Honolulu Queen Street Store
Delivery & Amazon Ordering Problems continue
Not new problems but notable:
On Amazon, I order an item or two from Whole Foods, then the system changes to ordering the next item from Amazon. The system is slow; out of stock items may not be marked as such. I don't have a way to make a master Whole Foods grocery list to pick from. If the system cancels an order due to a lack of drivers, it is wiped out and therefore can't then be reused.
I wrote a delivery order starting about 10 - 10:30 am on a weekend. The system showed a 1-3 pm delivery available. Due to how slow and dysfunctional the system is, I finished writing the order by about 11:15 am. The 1-3 pm delivery time remained on the screen the whole time, although a limited availability note appeared. AFTER I checked out, the delivery time showed as 5-7 pm. PSYCH! BAIT AND SWITCH! Eventually I happened upon the option of paying extra for a 3-5 pm delivery; the system hadn't offered it to me.
Note to self: plan on a 6 hour lead time for Whole Foods deliveries on weekends AFTER you finish writing your order. Allow 1-2 hours to write the order. Try not to have a delivery after 5 pm, 7 pm max.
Honestly, this is just too dysfunctional. Fail!
April 2024 Update
Late on a weekend afternoon, the Honolulu Queen Street Whole Foods showed delivery times available for 7-9 pm that evening. I was suspicious, but I put in an order. It went through. The shopper finished the order by 6 pm. As often happens at Queen St., the system didn't text me to tell me the shopper was done, but I went into the system and saw that.
Then, an eerie silence commenced. It turned out there weren't enough drivers, but Amazon took the order anyway. The order was never delivered. The system didn't keep me informed about what was going on. It did give misinformation.
Although no deliveries can be picked up there after 9:00 pm, the system showed the order as valid but "delayed" until it was cancelled it at 11:40 pm.
When I had called Amazon customer svc. Earlier, I was told I could cancel or reschedule it then. I wasn't ready to do that then, especially reschedule. When it was cancelled by the store later it vanished so you could not use it to reorder. Business schools should study this to see what not to do.
February 12,2023
It took a Whole Foods shopper two hours to complete my delivery order that should have taken 20 minutes. I had to stay glued to the phone for 2 hours. They didn't send a text when they were done. This all happened with my last delivery order as well. I responded to a substitution request in what seemed like a few minutes to me, but was shut out as not timely. Amazon's website upped the quantities of two items. I wanted to reduce a quantity of another item and remove an ittem, hours before the order would be picked. The system would not let any of this be fixed. Customer service cannot help. The system WILL let you adjust quantities upwards.
December 2023
HMSA did something good which I'm not getting into but they are hectoring customers about a worthless survey I already wrote about. I ignored it. About a month later they sent it again, noting I had not filled it out earlier. They hired an outside company to do this. This is one of a number of wastes of our premium money that I have noted.
One of the questions was "Do you know what a referral to a specialist is?" *&%!?*#!
An executive in Quality Control's name is on a letter sent with the survey. As my review shows, there are many issues with the quality of HMSA's services, especially the experience of those shopping for health insurance and beginning as customers. HMSA needs to deal with their problems instead of asking customers if they possess basic life knowledge. If they don't, what is HMSA going to do about that?
Trying to simply shop for health insurance coverage and sign up for HMSA has been frightening and dysfunctional.
HMSA, or Hawaii Medical Service Association, is Blue Cross/Blue Shield in Hawaii. For a long time they were great, but not anymore. Blue Cross needs to do something. HMSA is making them look bad.
The knowledge and training of the phone personnel was often not what it should be. One person didn't speak enough English, one person was bad-tempered.
Their website information has serious deficiencies. The rates they list are for a 20? Year old. Your rates can be triple that. They need to list everyone's rates. I believe the page on their website with their contact information does not list the sales number? That is hard to get, for some reason. When you do call a number for a certain department, the recording may say you reached another department. I asked for information to be printed out and mailed to me. That representative told me that was against HMSA's rules.
Their open enrollment period for 2023 started November 1,2022. Until that day, they could not tell you their rates for 2023.
In spite of this, I eventually signed up for a plan. I asked if I could arrange automatic payments at that time. No, they needed to mail me a form which I needed to mail back to them to have automatic payments.
I got the form. I filled it out and mailed it back. The return envelope they seemed to have included didn't really fit the form. There is a possibility I confused my envelopes, but given everything else, it could be their mistake too. I put it in a regular envelope and addressed it to where they said.
When I signed up, they sent me an email with a confirmation number and a phone number to call to check the status of my membership. About four to seven days after I mailed the form, I called to check on it. When I gave the customer service representative my confirmation number, he had no idea what a confirmation number was. He said their records did not indicate they had received my form. He said it took them a while to process them. There were one and one half business days left to pay the premium. He speculated that maybe the representative at the Sales Dept. sent the wrong form or an older form. The Sales Department had indicated that the stuff they had mailed was part of a mass mailing.
He referred to a voided check which we were to send with the form. I didn't recall being asked to do that. He said the form had been selected and sent by the Sales Department, and he couldn't see their notes. He said I needed to talk to them.
It was not on the radar of this customer service representative to facilitate a health insurance payment due in one and a half days. Upon my strong suggestion, he said he could mail me another form which I could mail back. Obviously there was not enough time for that. Then he suggested that after I received the form by mail, I could go to HMSA in person to complete the task. In 2022.@#₹&&!
Upon further prompting, he said a manager could call me "to set up an account manually." Why, thanks.
I was worried about what happened to the form I had already sent. I asked if someone could go look for it in the processing room. He seemed to think it could be at more than one address, one being a P.O. Box. But wouldn't the P.O. Box mail get brought to their Keeaumoku headquarters? Further discussion of this was both ridiculous and fruitless. This representative had passive aggressive tendencies unbecoming of an employee of a health insurance company. However, there are enough problems with their customer service representatives that I really blame HMSA.
I called back two hours later, and got a different representative. She indicated that the first employee was misinformed about my options for paying my bill. The training of HMSA phone employees is a completely unacceptable.
Later that day I spoke to a manager who said they had received my form that day (or maybe just logged it in the system?). He said the first representative did not have access to that information. (But they can see our birth dates) Apparently the representative also had no idea the manager could see that information. HMSA had directed me to call the number where I reached that employee to check on the status of my membership. I wished he could have seen the status of the form I sent. 99% of other companies would have handled that better than HMSA.
Another draining roller coaster ride just trying to pay a bill at HMSA. Three and a half hours in a knot trying to do two simple tasks.
HMSA is pushing money away with both hands. There are also a worrying number complaints at the BBB about them.
It upsets me to see HMSA wasting my premium money on scholarships for future millionaires (doctors). There are probably marketing and promotion monies that could be better spent on operations. We all know HMSA.
MY RESEARCH ON PRIVATE HEALTH INSURANCE SOLD TO INDIVIDUALS IN HAWAII:
Sharing this for what it's worth. I was told by an employee at another health insurance company that only Kaiser and HMSA sell private health insurance to individuals in Hawaii. Based on my experience, that seems to be true. An HMSA platinum plan for a sixty year old non-smoking female is about $1,200. If she was an employee of a small business it would be $900. Presumably if she is an employee of a large business it would be less. There is some kind of HMSA plan with a medical savings account plan that would be about $900 for a woman in her early sixties. These prices do not include possible government subsidies.
If you qualify, you can get a high deductible plan with premiums under $400 a month for a sixty year old non-smoking female. There is a $9,100 deductible.
Besides traditional insurance, I found medical cost sharing organizations, or health cost sharing organizations. They are not insurance and can exclude pre-existing conditions and whatever they don't want to cover. The one I looked at most, Medi-Share, looked good at first, but turned out to have a lot of BBB complaints for non-payment of claims. They also seriously want you to be a certain type of Christian. I had thought they might have a loophole. If you want to join, they have quite a detailed questionaire for you to fill out. It looks like they might want to contact third parties to check the stuff you put down. One customer service representative I dealt with there was a great person. Two others were rude, edgy, and possibly mis-informed. I got too much email from this organization.
Medi-Share membership can be as little as $100-300 a month, depending. I cannot recommend this organization, but if someone wanted risk $100 a month hoping the coverage would work, it's a thought. In that instance, Obamacare might be another possibility.
UPDATE NOVEMBER 2023
The HMSA departments that give information to, communicate with, and sell plans to members were again an unbelievable pain.
When I joined a while ago I did not want paper bills. They said I had to have them until a particular condition happened that would enable them to bill me electronically. I don't even know why I have to have a bill every month, as the payments are automatic and don't vary. I don't exactly remember the magic condition that had to be fulfilled to make the annoying and wasteful paper bills go away. I eventually signed up for an online account thinking that was it. Nothing I saw onscreen at that time addressed this issue. I called the first phone number I found onscreen that seemed to be the right one to ask if I could get electronic bills now. There were a series of recordings asking me questions like what particular type of HMSA I had. None of the options seemed to fit.
I got through to someone who said, as always at HMSA, that I had reached the wrong department. They said they would get me to the membership department but first she asked me for a lot of detailed personal information so she could give it to the other person. Why couldn't I just tell the other person? Less time/data exposure.
She or the system took forever to transfer the call and give me the membership phone number in case we got cut off. Maybe they need a paper directory of internal phone numbers? Both people were gracious in tone, but I was annoyed. The membership person said they needed an email "linked" to my account to bill me electronically which they supposedly didn't have before(?). They'd been emailing me for a year. She indicated she could just switch my prefence to e-billing. I believe she was unable to explain what if any connection there is between e-billing and an online account. I believe she was also unable to explain why, if they were emailing me for a year, there was no email "linked" to the account?
A few months ago I got a survey from HMSA supposedly intended to improve their performance. It just asked if I knew various arcane things about them. This was infuriating. They need to change a lot of things but don't seem interested in that. While I was onscreen earlier re my online membership a large notice kept popping up asking if the information was helpful. It was infuriating because I don't think HMSA is trying to run these departments properly. They likely know how to do that.
Tip for consumers:
See the end of my original review
There's some good things about this company, but their abusive marketing practices have to go. They were sending a spam a day. I will not tolerate any marketing use of my contact information. Know your customer.
I joined to hire a housecleaner. The many membership options are confusing. They are constantly coming at you on screen. Why does it seem you subscribed to a background check option but that you also have to do or pay more to obtain them?
I quickly received 3 replies to my ad. It looked like completing the basic membership process would have allowed me to see the responses. While doing that, the Premium membership upgrade button either clicked itself or I clicked it by mistake. There was no further check out process that would have enabled you to correct it.
If you don't have a premium membership, they seem to have no way to contact them.
There seem to be a lot of applicants in my area, a large city. A large number of their pictures seem odd. Many have flowers behind their ears or flower wreaths on their heads. People wear those here on certain occasions but not in a housecleaning job ad. The clothes/facial expressions of a number of applicants seems out of wack for a housecleaning ad. [Years ago on Care.com a lot of pics looked like they came from dating sites in the Philipines or Thailand.] A fair number of applicants seem to charge unusually low prices.
A lot of them seem to be in a particular suburb, which is an expensive place to live.
Years ago on Care.com there was another cluster of applicants in another suburb near a military base, all young military wives with good English, most charging less than average.
I want to know if someone has a good running car. I can't seem to see that info. It just says they have "transportation" which is meaningless. 2 of 3 of the people who answered my add live pretty far away. That might not work. I also wonder why they can't get enough work closer by.
Care.com requires your valid birthday for "additional validation." ACTUALLY THERE'S MORE TO THAT. Years ago when I tried Care.com before, I gave an alternate birthday to protect my privacy & security. My membership was rejected, I believe because they were able to check this and it didn't match. They apparently passed this alternate birthday onto one of the credit reporting agencies who replaced my real birthday with it. When discovered later, it took some trouble to straighten out. Care.com needs to disclose that they do this to people. Don't they need our permission to check our credit reports? I didn't need that part of the experience.
If you are looking for work, there is a huge demand for any work done in the home. Wages can be good or better. If you are any good, people are looking for you. You deserve a good experience looking for work.
QuickCharger4Pro.com claims to be located in:
"18 Paris, Paris *******, France"
Which seems highly imaginary. I'm assuming this is the same company as QuickChargePro.org.
The other reviewer here says that company is part of Prime Time Trends Company. See below for more info.*
The infomercial I saw reminded me of an infomercial for ChillWell room cooler sold by OnTel.
I encountered QuickCharger4Pro.com as a slickly produced informercial style ad on You Tube. The rebel narrative is being used. A young Asian female claims to be an ex-tech employee rebelling against planned obsolence, getting revolutionary technology to the people. In a slickly produced informercial on You Tube. A similar infomercial was used to try to sell ChillWell room coolers. These appear to be defective swamp coolers presented as revolutionary air conditioning alternatives. A young white male supposedly invented that & was trying to get it to the people. OnTel company was behind ChillWell.
When I looked up QuickCharger4Pro.com to see if it was a scam, the Google results seemed to be leading to puffy faux media instead of more relevant results. BBB didn't have a listing for them. I tried to originate one without success.
Reddit and Trust Pilot have called this company out as a scam. This company raised my hopes and wasted a lot of my time. If there's a revolutionary technology giving power to the people, it won't be sold by these people in this way.
Here's the contact email for QuickCharger4Pro.com
*******@quickcharger4pro.com
As written earlier, another reviewer believes QuickChargePro.org is owned by Prime Time Trends. I didn't see it on their website.
This link may lead to their BBB page:
*******https://www.bbb.org/us/wy/sheridan/profile/online-retailer/prime-time-trends-*******6529/customer-reviews
Prime Time Trends appears to be owned by Northstar Media
Their address is:
Northstar Media Inc.
30 N Gould St. Ste. R
Sheridan, WY
I found a newspaper article that said a lot of scam businesses were registered to 30 N. Gould St.
I sent someone else to get my groceries. Instead of the Alex's Awesome Sourdough Mushroom I ordered, I got a vegan, gluten free pizza I did not know existed. It does not appears on Alex's Awesome Pizza's website. It does not appear on the health food store's website. It does not appear on a third party shopping service the store uses. Both this flavor and the one I requested have purple boxes. So this company has a secret gluten free vegan pizza lurking around ready to trick people into buying it by mistake, ruining their evening. I would have made sure not to get it but I didn't know it existed.
I do happen to eat some gluten free foods. This crust does not taste like and is not labeled as sourdough. It contains strange things like sunflower seeds. There are really good gluten free crusts mostly made from white rice flour, tapioca starch and/or potato starch. Domino's has one, California Pizza Kitchen used to have one, I think Whole Foods had one?
To be fair I didn't follow the baking directions because my oven is funny. I adjust the temperature and time and keep an eye on things. What I do normally works but might have caused this pizza to not turn out as well as it should have. After cooking for a while the dough was liquidy. Eventually it ended up doughy.
The crust was dense from the beginning. Raw from the freezer the crust was a lot darker than the picture.
In person the cooked crust was purple. There were tiny mushroom crumbs that imparted no flavor. The pizza did smell pretty good. The vegan cheese is vegan cheese and no one wants that.* You can see the picture for yourself. This pizza is a waste. I got stuck with two of them. A complete waste of resources! I have no dinner and nothing for another day either.
* except vegans, who would be unable to find this pizza online
Products used:
Pizza
If you want CVS/Longs to change, here's the mailing address of their CEO, as of January 2023:
Ms. Karen S. Lynch
President & CEO
CVS Health Corporation
1 CVS Drive
Woonsocket, Rhode Island O-2-8-9-5
United States
Does CVS/Longs do Pick Up or Delivery Orders for non-pharmacy items in Hawaii? Do a search for:
tripadvisor.com Does CVS Have Pick Up or Delivery Service in Hawaii
To find the article by "808"
Now my review: Trying to buy non-pharmacy products through CVS Online sucks. It took me years get to the point of putting an order through. There are so many problems with their system & their website I can't even begin to list them. I had to sign in 3 times and confirm my email to place one order.
Many store items are not available for online orders. Bizarrely, some items are available for a pick up order but not an order that is shipped to you and vice versa. The local foods CVS carries where I live don't seem to be available for pick up(?) or delivery. The smaller packages of snacks I searched for were only sold in stores. Way to waste our money, make us fat and throw food in a landfill, CVS. Not okay.
The indexing on the website sucks. Items were hard to find. Site malfunctions made the order take 10 times as long to place.
I tried to post something to help people. The site seems poorly maintained compared to before. The rules are unclear. The post would not go through. There was a notice about limiting posts by new users. What is the limit? They won't say and neither will the internet. One tiny little insignificant post did go through. Their notices implied that I might be able to post again in a while. Hours later, I tried again. No luck. Other posts online said they had also encountered capricious posting limits. This is unprofessional. It also hurts the site. Trip Advisor used to seem to have better content and fewer fraudulent posts than Smelp. Not sure what's going on now.
My online order was just cancelled twice for no reason. I have learned that many people are having that problem with Macys online orders right now.
Over the years I have found Macy's website to be very challenging to place orders through. This time, at first it seemed to be better, although I noticed that they had neglected to give the full name/description of some clothing items as they appear elsewhere, leading to some confusion.
The big drama at Macys Online is whether or not your order will go through. The methods by which they scuttle orders has varied, but the basic problem remains. After the first cancellation I found Macys had an outdated phone number for me. I fixed that and put the order through again. It was cancelled again. They said they were unable to confirm information about me. The rest of my information looked okay. I don't have this trouble elsewhere. Others online were mystified by their orders cancelled by Macys, which grabs defeat from the jaws of victory.
The Cut is part of the New York Times. It's content doesn't quite make sense. It's a tone seeking a reason for being. I just wasted some time reading an essay full of hyperbole and buzzwords. In fact, I think the author was paid by the buzzword. There isn't really a There, there. My advice to myself is not to waste time reading The Cut
Update Spring 2023
Instacart Orders Cancelled Twice In One Week After I Proved I Was Myself
I placed an Instacart delivery order to the address where I have been for a long time. I used a legit payment method I have used for a long time. I have received delivery orders here before. All my account/payment info was the same as it's been for a while. I ordered from a new local store, but it is owned by the same company as the store I was ordering from before. Items ordered were typical. The order was cancelled just after placing it due to "unusual activity."
I was made to take a step to "verify my account." It took six tries and a call to customer service, but I did. The rep said my account should work in an hour or two. It was too late to place the order that day.
On a day later that week, I tried placing an Instacart order with the same store. After placing it, it was again immediately cancelled, "due to unusual activity." There was no unusual activity.
I was directed again to "verify my account" When I clicked that link it immediately said they could "not verify my account" which makes no sense. Yes they COULD. It's verifiable. It's been verified. Macy's website does this, spitting out 100% legit orders with a message like this.
I was directed to take more invasive steps to "verify" myself. One had already been done before.
Here's the rest of my Spring 2023 experience:
The Instacart website was slow to load as usual. As usual, my view of the site is full of extraneous information. I feel the site fights with me. A local store used Instacart for their online orders for pick up. It was late in the day and I could not schedule a pick up time for that day. Instead of saying all the slots were taken for that day, it said they were unusually busy, please check back later. This was misleading. Worse, it did not offer the possibility to schedule a pick up time for the next day. This is weird for them. They did before. Instacart should offer pick up dates for the next day and into the future.
December 2022 A store where I live has customers place pick up orders through Instacart's website. The store shops for the orders and brings them to your car. The store said they could fill an order for that day as long as it was received by a certain time. The Instacart website is dysfunctional, but I made it with time to spare. Instacart did not give me a pick up that day, but two days later. The store was willing and able to fill the order that day, but had no way to access the order. They tried. Instacart could not help. Instacart blamed the store. They claimed this store and others were falsely blaming them for multiple same day pick up orders pushed forward two days in order to lighten the stores' shopping schedule. I believe the store. I understand Instacart had some kind of free Christmas delivery promotion that likely caused or contributed to this issue. That promotion sounds like a bad idea.
There were a lot of ways their website needed to be different. It's like a disease.
I scanned the qr code on an outgoing package. It took me to a webpage. I filled in the data requested. It was implied that a carrier would come upstairs in a highrise to get packages, which was not my understanding. When I finished filling out the form, the page said it was "processing" forever til I gave up. Nothing that data intensive was happening. Typical USPS website malfunction, at the critical last step and for no reason.
I've seen a lot of negative reviews but I did one online transaction with them in the past few months and it went better than that. I ordered about 6 jeggings. They arrived in a normal timeline as far as I recall. The company was reachable for me. There were some delays is getting a response to a special request.
The items looked good. I ordered a variety of sizes to find my size.
Unfortunately none of the jeggings fit me right. They were too tight in the hips and too loose in the thighs for me. Perhaps also compared to similar items sold elsewhere? Not sure. They facilitated a return. I got a refund about a day after I put it back in the mail.
The website needs to be more user friendly. Also here was an outdated customer service email on the website. Like many companies now, they sent too much marketing mail/surveys and I ended up blocking them or requesting these contacts cease. Unfortunately, that has become the norm.
Update: downgrading rating due to really aggressive spamming. Had to block their whole domain.
Trying to deal with Obamacare directly as a prospective consumer has been just the swamp I thought it would be. Calling the 800 number was ridiculous. Today on several calls, a recording said to select the reason for my call, but the options were unaudible. Several of the personnel were ridiculous. All of them were uninformed on the thing I wanted help with. When I asked the smartest representative who to talk to for accommodations for handicapped applicants, she had nothing. I asked who there handled that. No one. Illegal. Are we to trust these people with our healthcare?
For each of five calls, the call just cut off after 5 or 10 minutes of talking to the representative. Once after that happened, I heard some kind of recording. Then a man spoke to me in Spanish.
If you buy Blue Cross through Obamacare do medical providers know it and not like you? Blue Cross in my area said they would not be able to distinguish it from other plans, but I wonder. According to several sources, in some other places, they sometimes know. It's a concern. I tried to get the point of view of practicing doctors where I live but failed.
The ridiculousness of Obamacare is exposed in how they handle hardship & affordability exemptions. For people over 30 to enroll in a high deductible plan they have to prove they have particular hardships or that available plans are unaffordable to them. Can you do this process online? No, YET you have to have internet access, an Apple Computer or Windows-Based Computer, the new version of Abobe, and a printer. You download the forms, but they only download through the above technology. No Androids. Probably no phones. There are many ways to get forms to people, but they chose this elitist, inconvenient method.
Once downloaded onto your Apple computer, etc., you are only supposed to fill the forms out online. The Affordability Exemption Form is made not to print if you don't fill it out first. Then you print it out. The online form was in color. Do you have to a color printer to print it out in color? That doesn't seem impossible. The form doesn't say. An extra hitch/cost for this benevolent social welfare program.
I did not have the relevant technology and have mobility issues due to disability. I tried to get the forms sent to me thinking I could fill them out on paper. I called the Obamacare 800 number, my Congress Person's office, an Obamacare broker and Healthcare Sherpa. There was no way to do that.
After you print out the nine page form, you are supposed to attach documentation and mail everything to Kentucky, where it may take a month to process. Why couldn't you do all this online?
Looking for healthcare has been maddening and distracting, just when I needed to focus another important issue. Obamacare was the biggest part of that, both directly and in its impact on other programs. Just when I thought I would get coverage, all this nonsense made it seem like a giant swamp designed to mess with you.
Obamacare's effect on other insurances: Apparently the Affordable Care Act may have disappeared some private high deductible policies. It made many people's existing coverage unaffordable or unworkable. It appeared to make Blue Cross flakier. As a prospective customer, I found Blue Cross to be suprisingly dysfunctional. Online complaints about them where I live were worse than expected. An employer told me that after Obamacare, healthcare premiums for each employee went up about $60.
Still want to print out the above forms and fill them out on paper? Don't have the required technology to access the forms?
I'm not sure if the gov't accepts the Hardship and Affordability Exemption Forms for catastrophic coverage if you fill them out with a pen, but I found the Hardship form in a form most people could see and download.
Search for:
Hardship_exemption_form. Pdf - Health Net Healthnet.com
Click on form to download
Or search for:
healthnet.com
› static › broker › unprotected › pdfs › national › hardship_exemption_form. Pdf
Although I could not see it, I was able to save the Affordability Exemption Form from the Obamacare website as a Word document. Then I could see it. It was off kilter. I also personally found it too difficult to fill it out within Word.
Want to Contact The People Who Run Obamacare?
Obamacare is under the federal Department of Health and Human Services headed by Secretary Xavier Becerra
https://www.hhs.gov/about/leadership/xavier-becerra.html
Didn't run across any of his contact info but his office would likely be in Washington DC or Maryland.
Within the HHS, Obamacare is under the Center for Medicare and Medicaid Services, headed by:
Chiquita Brooks-LaSure
Administrator
Centers for Medicare and Medicaid
CMS' address on their website is:
7500 Security Boulevard, Baltimore, MD *******
Wikipedia says CMS headquarters are in Woodlawn in Baltimore County, Maryland.
Or post your concerns on their social media, if they have it.
I'm adding keywords here to help people find this:
Catastrophic Coverage or High Deductible Policy For People Over 30
Affordability Exemption Form
Hardship Exemption Form
No Disability Access
No Economic Access
No Inclusivity
The only way seems to be to proceed to cancel the order. The screen asked why. I picked that I needed to remove an item. Another choice was that the time line no longer works. Then I was allowed to remove items. Once I removed the item, I was also directed to a screen where I was able to reschedule. An Amazon Cust. Svc. Rep said there was no option to do these things.
Unless you want to cancel, apparently. Then there is.
Working on an order for later but having problems with the data disappearing or mutating? For me, putting the order all the way through locks in most of the data.
Pick a delivery/pick up day in the future so no one starts working on it. Need to edit? Start the process to cancel, then you can remove items, etc. When you have your real delivery time, you can also reschedule through the cancellation process.
It's a little better than before, but you could easily spend 3 hours placing an average size order. You'd be left with concerns and unanswered questions that don't need to be there. Wow. I deserve better.
I was trying to just shop from this one Whole Foods location for pick up. That location offers pick up service. The system kept secretly shifting to shopping off Amazon or from a different Whole Foods location. An enormous amount of time was wasted over that. Uniquely dysfunctional.
Items disappeared from basket. This has been a common problem, especially if I don't put the order through right then. Problem is current but goes back one to two years at least. It has caused me not to have basics that I did put in the cart.
Substitutions disappearing. See above.
The system told me to pick up my groceries two hours later than the time I was originally given. It said between 11 pm and 1 am. That store closes at 10:00 pm.
Huge issue: items that are in the store often can't be found online. Poor indexing. Sometimes you eventually find them, but it is an enormous waste of time.
Quantities of items change on their own. Years old problem.
Confusing, stalkery process to pick up groceries. They want to be able to track your phone, etc. They don't let you describe your car in reasonable terms. Your car color may be conveyed as "other." There was better way to do that. I was told to park in the "designated spots" but not where they were. There is room on the internet for that information. As a frequent shopper at that location, I had no idea where they were. You wouldn't notice them.
Unless things have changed, the workers have no way to add an item at your request. So Whole Foods really needs to make sure all items are in the system and there's a place for notes like, ripe bananas, green bananas, only want item if expiration date is___. Of these fruits, get whatever looks good to you.
Where I live apparently you can get pick up orders from a variety of stores but delivery orders will only be sourced from this one large store? That may be a nationwide system. They don't state that. They need to make that clear to avoid confusion.
They need to state the hours when the shoppers are working and also during which they accept new orders. What is the lead time? When will they likely work on the order? If you don't make your pick up window, what happens? The stated pick up window is one hour. Having a larger pick up window upon request would be helpful.
At the location I picked up from, I was told they would start shopping 3 hours before the pick up time. You can't add to the order once they are shopping. That store closes at 10:00 pm. I was told that after 9:00 pm the system would not allow them to give people their pick up orders. The latest pick up window did close at 9:00. Just know you want to get there before that. It would be best if they stated what happens to pick up orders if you are late at any time of the business day.
The system should say when the delivery trucks are operating and what is the lead time?
Tip for consumers:
Other options may be easier and less stressful.
OxKom is a large division of Amazon that sells health and beauty products. Their orders are fulfilled by Amazon which means that liquids will packed improperly and are likely to leak.
Everytime I have ordered Alaffia 32 oz. Bottles of shampoo and conditioner fulfilled by Amazon, they arrive leaking. This just happened again with OxKom. They could be packed properly.
My attempts to post reviews on Amazon about this were blocked. In one case the website "mal-functioned" repeatedly saying I had used too many characters when I had not.
How valid are the reviews of OxKom if negative ones aren't getting through?
Tip for consumers:
Liquids will be packed improperly and are likely to leak.
This large company has been around for a long time. Given that, their outdated website with missing information was alarming. Some missing info: prices of items, what kind of checks an item is (regular, duplicate), how long it takes to get the checks, how long it takes to get items delayed due to supply issues. This info may appear late in the process, like during checkout, but isn't there while you are shopping. I looked for free registers and free vinyl check books like banks give out. There was confusion around that. At the checkout some items appeared to be free. The cost said 0, but it's hard to tell if that was intentional or a dysfunction.
Website poorly designed: on my phone I first saw tiny pictures of the check designs that were too small to mess with. I had to do a lot of clicking and waiting to sort through the choices. This took 5-10 times more time effort than it should have.
The quality of Harland Clarke checks is declining. I've used their checks for decades. They age more quickly than they used to.
Their 800 number recording asked me to input lots of information only to tell me that customer service was closed. Nowhere on the website does it give their hours. Major dysfunction.
Mysterious shipping options. No shipping companies are named. They say they have traceable options. Most of their BBB complaints were about delivery issues: 15. Not a ton considering the size of the business, but alarming nonetheless. Many of the complaints mentioned that they used DHL. I don't consider DHL to be a reliable company.
Hewlitt Packard, now called HP, was once a proud company, started by two engineers. My friend used to work there. Sometime about 25-30 years ago that changed. It's now full of clown monkeys.
I've had an HP printer for months but have not been able to set it up. At every turn it seems like HP is trying to spy on you and aggravate you, rather than facilitate the task at hand.
I will never buy anything from HP again.
I tried to use an Android, the most popular device in the world, to download drivers to set up my new HP printer. HP says my device is "not supported." Attempts to facilitate printing off my Android have so far failed and been unnecessarily confusing.
My last printer was an HP Inkjet Envy (550?). The cartridges in that printer were too tricky to change. Counterfeit ink cartridges, which I ordered off a highly reviewed Amazon merchant, broke that printer. The cartridges themselves were highly reviewed. I would have bought replacement cartridges off of HP or Best Buy but they both make themselves difficult to deal with. Many years ago I bought a defective desk top HP computer which I had to return. If I had it to do over again, I would not buy any of those devices.
HP makes you connect with them through the internet to get drivers aka software to set up the printer. The drivers could come with the device. If they needed to be shared through the internet, that could be done simply and anonymously.
Months after I got the printer I found out that HP makes an App to print off an Android. I downloaded it. Once again, HP wants unnecessary contact information. I provided that. My Android then could not find the printer. Third party sources said that the printer has its own wifi for this if you do not have wifi, which I do not. That did not seem to kick in. It's possible I was supposed to look at the printer screen and press something. I didn't look at the printer screen.
I tried to search the HP forum database for answers to my questions. For that, they made me pick a screen name. HP is always holding you hostage. There is no technical reason for HP to know who you are or have any information about you to own and operate one of their printers.
Information that is supposed to be on the website is not there. Repeatedly I was directed to the HP website to see if my printer could do a certain thing or was compatible with something. The website would say that that info was missing or that my device was not supported, which made no sense.
I called HP support. First I called the sales support number because I could not find the tech support number. My call was disconnected. To be fair, that might not be on HP. I then called the tech support number. I was on hold for half an hour until I gave up. They make it almost impossible to wait on hold, playing the same bit of annoying music and making the same announcements over and over again.
Searching online, it looks like there are a variety of ways to connect devices, including Androids, to HP printers. It looks like anyone in any situation would probably have options. HP might be hiding these options and making them difficult to use. It seemed like trying find out if my printer had a certain option etc. was made difficult.
HP was trying to hold the scanning option hostage. Apparently, you cannot use it through the HP Android App. You have to sign up for "Smart Printing."
This is definitely a clown monkey company.
You can no longer register these prepaid Visa cards to a name or address on their website. The website and 800 number have far fewer options than before. You are supposed to be able to check a few things on the website but after filling in your card information, many people see a system error message. This problem has been going on for a while. Visa is shredding their name value.
I was notified in mid-March 2022 that their network would no longer support a reliable good-working phone I had from them, as of February 22,2022. Thanks for the heads up. The phone was actually still working fine in mid-March.
I was told I was eligible for a free phone because of the changes. One customer svc. Rep was sure I could only have a flip phone. Two other reps. Told me I was eligible for a new smart phone and could transfer minutes. Typical bad Tracfone training. Anything the reps tell you has a 50% chance of being wrong. The brand I wanted sold out during one of those calls.
I opted for a different smart phone. That rep quickly took down my address. I asked her to repeat it. She was sure she had got it, which made no sense. She also said she could not repeat the address I had just given her, for "security reasons."
I have just learned that she put in the wrong apartment number. The person there is a concern. The package is supposedly on the way.
My data sometimes disappears at a much faster rate than it should. I understand that some of their phones/connections eat phone calls or cannot make calls at times due to network unavailability. Their phones can be defective, sometimes outrageously so. Some of this was better in the past.
Tracfone smart phones have no good data plans for a serious data user. Their plans top out at 8 GB for $40.00. Very non-competitive. Simple Mobile and Straight Talk, which they also own, had better plans at least on paper.
SUPERVISOR SCAM ALERT. When you ask to talk to a supervisor, you just end up getting put back into the queue for regular customer SVC which will not even be answered. This has happened to me three or four times now. It seems possible the reps don't even know about this.
EXECUTIVE ESCALATIONS SCAM ALERT?
In my experience, this office in Miami does not respond to communications. The voicemail for the head person is odd and sounds like it might not really take messages.
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Whole foods is a great grocery store and it also has a lot of options for those who have dietary...
I love this place. I can always find something new and different... There choices are great and...
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