Vance M.

Prior to purchase, web site very clearly said tickets on Lufthansa were "Economy Basic." Once purchased Lufthansa web site said they are actually "Economy Lite." Customer Service refused to make this good and issue a 100% refund. I contacted them immediately after the tickets showed up on Lufthansa's web site, but they insist on keeping a $50/ticket proces fee. They are basically refusing to honor the terms if their web site.

This could be simply bad customer service or a simple bait and switch. Either way, they get to keep the "processing fee" while failing to deliver the promised product.