Lands' End Questions & Answers

They charged me shipping on my order. (I no longer patronize them because they charge for shipping returns, even if the product is deficient.)

Beware of Lands End's current "free" shipping scam. We get emails almost daily from Lands End offering discounts on certain items or even any item they carry and the have also been offering "free" shipping. Of course almost every online shopping site is offering free shipping right now. The difference between all other sites/sellers free shipping is that they will either give it to UPS, FedEX, or the USPS and those people make the actual delivery to your door in a few days. I'm assuming it is an effort to save money Lands End "free" ships packages via UPS BUT only to your closest major postal facility and drops all the "free" shipments there. It is then up to the USPS to sort everything and deliver the package to your home. This can result in a delay of from several days to a week or more. Our latest purchase was dropped at the sorting facility on 12/5. From there it needed to be sorted and delivered to the mail facility that handles home mail deliveries. Bottom line is that we didn't get the delivery until 12/9. That is after leaving the Lands End warehouse on! 2/2. I get shipments from LL Bean or Amazon purchases delivered in 2-3 days. The response we got after questioning Lands End was that if we want deliveries in 2-3 days we would have to pay for shipping. Considering the delivery times I get from other sellers offering free shipping, I think Lands End is misleading customer's expectations of "free" shipping. Come on Lands End, I want that big brown truck to bring my packages to my front door and want it to be REALLY free or you have lost a long time customer.

I don;t know about knit pants but I have had the Starfish for a couple of years now and they don't become baggy--just a little but they bounce right back after washing. I was very happy with mine, went to get a new pair and ended up with a pair I cannot wear. Dismayed to find that returns are too complicated (expensive, too) so will be getting out the sewing machine to make them fit (they are huge in the thigh). I think the problem lies with having ordered Tall. The old pants are just Regular. Be careful about sizing!

Several years ago i ordered 5 bridesmaid dresses from LE. I had to send two back for a different size. The replacement dresses were a slightly different shade of the color. Then had to send all 5 dtesses back to get all same color. What a mess!