Spectrum Questions & Answers

They do not care about customer retention. That being said. I have to believe it is the poorest business model I have ever come in contact with.

You're smart to stay with FIOS. Spectrum is the worst cable company around. They're very expensive and your bill will start creeping up every other month without any explanation. Avoid Spectrum!

They could give a $#*! - they create a monopoly in the area and do whatever they want - raise the rate, intimidate, and are very rude and no help to customers!

No I can't say it's customer service cause they just answer the phone and set appointments but they mess up sometimes but I'm gonna rate the customer service department as good cause they just type the problem in and it goes out to the technical department but that's were the problem is

Yes that has happened to me 3 times. Spectrum directed me to unplug their box then wait around 10 minutes for the box to reboot. The third time they said I may need the box to be replaced.

It is the sales department not the billing agents that are lying to the customer just to get the commission

That's their business model. Don't refund for services not used. It's a subscription service and they're always right!

Welcome to Spectrum. For those of us who were with Time Warner for years prior to the acquisition we found out customer loyalty went with TIme Warner when they left.

You can call and make a complaint. Someone with absolutely no authority to act upon your probably sincere desire for better service will transcribe your words and sent them off where they may or may not be reviewed. The only real ability to have to connect with someone who can make a "decision" is if you're negotiating the terms of a service arrangement, in which case just play hardball, or keep calling back in until you get what you want.

They charge you for any and all all DVRs in Ga I believe it is over 12 dollars for the first and do not know pricing for additional.