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Claim Your BusinessOctapharma Plasma has a rating of 3.23 stars from 185 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Octapharma Plasma most frequently mention great place, customer service, and friendly staff. Octapharma Plasma ranks 2nd among Medicine Other sites.
I wanted to apologize to ALL staff members. There have been times I've come in to donate in a bad state of mind. I'm dealing with a lot on my journey of sobriety. I may have been too sensitive to staff members that were just having a good day. I previously sent a bad review regarding unprofessionalism and I regret it. I got the opportunity to speak to the manager today and he handled the situation appropriately. I am able to donate now and I appreciate everyone's help.
Gossiping about the donors.Staff talking about staff, people coming to work unhappy taking it out on donors.Very unprofessional and to over indulging with donors.The Director and the older lady are fine its more the younger staff very childish.I watch them make a lady cry I thought that was bald they where whispering and talking stuff but the older lady appeared to intervene and help resolve the issue but it was horrible for me to watch a human being be treated like that.
Gossiping about the donors.Staff talking about staff, people coming to work unhappy taking it out on donors.Very unprofessional and to over indulging with donors.The Director and the older lady are fine its more the younger staff very childish.I watch them make a lady cry I thought that was bald they where whispering and talking stuff but the older lady appeared to intervene and help resolve the issue but it was horrible for me to watch a human being be treated like that.
First of all I think it's funny that the octapharma app shows that my location in Sacramento is open it is not open it has been closed for several days. Rumor has an IT department new about some sort of cyber issues two or three months ago and now all of our information is at jeopardized I'm going to be changing locations and companies
Thereapp is always messed up. You have to sign in and get a QR code this morning I could not get in I had to go down there and go through the kiosks procedure even after that the whole system went down people were not even getting their money from donating because everything was a mess the system came back up it is now 11:15 Eastern standard Time in Sacramento and the system's down again they should have already had this fixed and besides that there's always long lines understaffed
I wanted to apologize to ALL staff members. There have been times I've come in to donate in a bad state of mind. I'm dealing with a lot on my journey of sobriety. I may have been too sensitive to staff members that were just having a good day. I previously sent a bad review regarding unprofessionalism and I regret it. I got the opportunity to speak to the manager today and he handled the situation appropriately. I am able to donate now and I appreciate everyone's help.
Go to biomat or BioLife or CSL friendly staff they pay more and don't check or protein every 3 times you come in give it a try
They are very slow they need more employees and better service to keep happy
How to make things better
I really enjoy Octoplasma they get you in and out and get you paid and the staff especially the manager of the facility does his best to go up and beyond for his owners and even if they're deferred if complications getting back home occur he tries to do what he can to help I was on 41 miles of gas and I live 44 miles away need credited me $5 just to get gas to make sure I made it home safely I enjoy Octoplasma and the hours of operation make it flexible for anyone and the staff are extremely kind
I referred someone to Octapharma got a referral code they will not pay me my referral fees
I will never donate here again in my life
I do not trust these people every time I try and call about my bonus they give me the run around it's been two weeks they still have not paid me
I go to the octapharma on center Street in Omaha Nebraska that place has the most awesome people I've ever seen especially a sticker named Jackie she's a transfer from CSL she is beyond awesome I cannot feel the needle going in or coming out I get super great job times phenomenal service I'm in and out of there in an hour what are the text Joe is handicapped but is an awesome person beyond awesome service pay no mind to the hater above me and my wife go up there twice a week it is a great source of extra income and holds us down thank you doctor for all the great service and help
Products used:
Plasma donation
Throughout the whole process, Medical staff is always friendly and attentive. The down side is the wait… Always a 3 hr (avg) experience… Need to open another location or HIRE! Was in line and the sent 10 new potential life saving donors away! Maybe time for a management change?
Tip for consumers:
Avoid stress….. Plan on being here a while!!! In the end it is worth it to give and help others.
Yep white is wrong color here... They won't let you donate if you have a bruise. But they dont tell you that the dark skinned people fade enough in two days to donate. Because they don't see the faded bruise.( How convent) they can donate. But Caucasians if they had the slitest shadow you get blocked. Until they think you are good. Only thing is they make you come in and turn you away repeatedly... Racism in Plasma Donation. Who knew? But now you know.
Go to another plasma center asap since we are very unorganized and not informing anyone what is going on
Products used:
Another plasma center
They have not been calling anyone out since I been here all day long it's been over a hour and nobody been seen
Quick, great customer service and Pamela helped walk me through everything I will bring more ppl in the future
Staff is great clean friendly environment… but I will say you shouldn't walk into a place feeling great to walk out felling pain with an ice pack! If a technician can't get the vien they should not proceed or get another tech to help not just keep digging around trying to get the vien now blood is leaking so donation is cancelled but the $5 paid for the poke that was insulting $5 for a sore swollen bruised arm for a week or so I'd rather go without the $5 to walk out if there as I walked in no pain no ice bag the tech should have not proceeded knowing he was struggling I would have rather just been turned away for the day I understand it happens but in this case I think a denial for the visit would have been completely understood and accepted but instead I walk out completely disappointed with a sore arm and ice pack and $5 as well as the pretty bruise it's Gona be by morning I've learned though next time a tech is struggling getting the vien I am immediately stopping the procedure asap I'm going to continue to donate and this location is great like I said very clean comfy and staff is great super friendly I just don't think this incident should have happened the tech should have the knowledgeable of the effects of doing the "unsure"
Biancawas very professional today.Thankyou octapharma
For having professional working employees thatake visits pleasant.
The Boss is name Chris and he is not a boss who should be working with people because it not about the crew it's all about quality. And to me it should be about all co worker the donors. It's crazy how we're short staffed and we work without getting help Monday through Sunday. We need help! My next step is calling channel 10 news. If we don't get help
I have been going to the hulen location for a while now and today I met Kiki and she so amazing! She was a very gentle and when my donation started going south as far as me feeling nauseated, she rushed right over to help make me feel at ease. She is very friendly and really made me feel comfortable and like my health was what was most important. I will be looking forward to seeing her again next time I go to donate. Thanks Kiki, you ROCK GIRL!
I have been going to Octapharma Plasma for about a year I have gotten to know many of the tecs very well to where we were on a first name basis,
There came a time in conversation I was making fun of my gray hair and it got twisted that i was referring to her hair, "SHE IS NOT GARY" so I was not, so i got banned
Not to worry there are several other plasma places the pay more anyway
Today I waited 4 hours. Not really a bad thing but it is when there's 6-7 chairs open. With more then 15 people waiting.
I called the center that I usually donate at starting on the day my results for protein should have been back, but of course I got a phone operator from some outsourced entity that knew nothing about plasma donating and basically told me they would try it again hold of somebody to find out my results. After minutes on the phone they said you'll have to call back tomorrow nobody answered! So I called back instantly and got a different operator that told me that Center was closed which I know they don't close until 7:00, so I called back again and I got an operator that told me my results were not back yet so I called back again and I got an operator and I told her I wanted to speak to somebody at West Avenue in San Antonio now! I got a hold of the most perfect employee you guys will ever have she looked up my results and said they would have been back for 3 days! This is sickening this is not right for you as an employer! And me that somebody depends on that money to help pay my bills I've been a loyal donor there for almost 4 years something needs to change and it's you getting rid of the outsourced call center! I love my Octapharma family, but I will go somewhere else if this doesn't change, 50 billion dollars a year be damned you guys should care more about your employees as much as your donors! I can be reach that *******656 for any questions you may have about the trials and tribulations I've been having since you outsourced your phones!
Begin hated on because of a complaint of someone threatening me and now called a liar. And can't be trusted. When there was no need to lie
Like there's something really great about this place. Asked if I just came out of the doctor and came straight there. I replied no. Because I didn't just leave any medical place and then go straight there. But nothing else was asked or even matter's! Because it was quickly discussed and judged to be a liar. Which is to expected since what took place a few days before then.
No worries! I will not be returning there! Because you don't know what they will say, do or what will take place and suddenly have a large number saying anything and everything
So I won't be going there!
That nice is only if you cuss with one that works there and then laugh and cuss back
Octapharma should give more information as to what is going on, other than just posting this at the top of their website: "All centers are experiencing network issues and are currently closed"
Here's something I found online if anyone is interested:
https://www.scmagazine.com/brief/octopharma-plasmas-us-operations-shut-down-due-to-suspected-ransomware-attack
I found it concerning since Octapharma has our name, social security number, date of birth and address. Now the hackers have all this information and no information on their website about this. Not very professional.
Yeah, I just left West Covina Octapharma, and the fat Asian who test for blood got mad cause I was charging my phone just cause I look homeless but I'm not. I've been coming off the permit long time there's a first time ever had a problem like this like I thought he was gonna humiliate me so I tell everybody now F, Octapharma go where we are going to treat you with respect.F$@&. OCTAPHARMA First of all, it's not in the code of conduct nowhere does it say I can't charge my phone and then the dude went to add notes to my file just because I gave him a little attitude little attitude, Don't go to the west Covina location
Tip for consumers:
I hate them
Products used:
Other r racisists
Something like that during my donation visit I was screened by Gloria kimora and Marie. It went well and quickly. The nurses Crystal Holly and Claudia made me feel welcome and safe during my time there and it was much appreciated. It was a peaceful environment and process and I will continue going there thanks guys
Been open just over a year. Nice staff but incompetent phlebotomists. I would get bruised every time when other sites would not. They do not inform donors when site is down causing wasted trips, Lastly, they practice ageism forcing donors to stop at 71st birthday without informing donors. Even staff didn't know why until third wasted trip. CSL more professional and pays more
Tip for consumers:
They have a discriminatory pay structure that penalizes donor if they are bruised
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