Pley

Charge card for auto renew without authorization. I was not allowed to cancel due to the boxes being reserved for my daughter. Told 2 times her box was on the way. A month later, customer service informed me that they ran out of princess boxes (the boxes that I was charged prior so they could reserve them) so my daughter was moved to the Hot Wheels program that ships differently.

Customer service was always prompt and ready to make it right whenever I had questions.
My girls looked forward to their princess boxes all month, and I could get a few things done while they played.

The pley toys were fine. But they automatically renew your membership and when confronted they say that "you clicked on automatic renewal" and that it is " non-refundable".
What a rip off! Don't get started, you will regret it. Very frustrating that no one will listen that I did not want to renew membership. STAY AWAY FROM THIS COMPANY!

So I had issues with them when they first started. I accidentally ordered a 6 box subscription and meant to order 1. "Patty" told me I was "SOL" basically and the money could not be returned. I WANTED TO CANCEL 5 MINUTES AFTER ORDERING WHEN I REALIZED. My cousin joined them about a year and a half later and had no issues so I guess I had bad timing. The only issue she had was that they shut down suddenly?

Set to get one every other month only received 3 in a year. Last month got a hot wheels box instead of a Disney princess box and when I asked them to fix it they cancelled my service and told me the reason was my daughter had graduated to an older kids box... wtf! How is a hot wheels box more grown up than a princess box... she's 6! It was so disrespect no attempt to correct the mistake or apologize... what a joke.

It was good while it lasted, but my kids grew out of this subscription. Too bad there wasn't more selection.

Stay away from PLEY. I thought their service was great, we pooled together with friends to gift it to many of my sons friends. But after a few months they have just stopped sending us the toys, we've received nothing for 6 weeks (they claim a 24-48 hour turn around on receipt of a toy) and their customer service will do NOTHING to assist. Its a total scam, robbery. Stay away

I have been waiting for 6 months for our last box. Then our neighbor comes by out of nowhere and mentions that he received the last box instead of me. Better late than never eh? Was a great subscription most of the time. I will say the delays in shipping was hard to bare sometimes

Got two $120 gift cards from my sister for my kids and now that they are closing up shop, they wont' even reply from Support except for a question:

Mathew,

Are they Gifts for toy library or pleyboxes?

Kristina
Customer Support

When I answered that they were eGiftcards not necessarily designated to any product, no response. We didn't buy them. My sister doesn't have that credit card anymore.

They know they were closing in a few days, so they'll just keep the money!

Matt

I got the Princess box for my daughter last year and paid for a year. They had some issues along my journey with them however I was assisted every time I wrote in about it. This year my account was changed to Nat Geo because I had received all the Disney boxes. I was skeptical of this but my daughter loves this box even more than the Disney I think. I'm still a longtime customer and as long as she loves it I do to.

Pley sounds good in theory, but in reality they make a lot of guarantees and false promises, but deliver nothing. They provide no contact information besides a web form that they don't respond to, so after they take your money and run you are basically out of luck. Please stay far, far away from this company.

The set up of this company is a scam. I purchased a year worth of boxes. The first year was fine. When it was set to renew I cancelled one day late and they made me keep my subscription. However, in year two only one princess box has arrived and they have sent two National Geographic boxes. I tried contacting the company to which they sent me an email to cancel my membership. Horrible company hope people dont keep getting ripped off. So frustrated.

I ordered the Nat Geo Subscription box back in December (guaranteed delivery by Christmas). Long story short, I have not received my box. They have no contact information other than opening a case. I have opened numerous cases and they have responded anywhere from 2 days to 1 week later with nothing but excuses of Christmas delivery was behind, the shipping carrier was behind, gave me a bogus tracking number and now (the newest) is that they moved warehouses and are behind. Sent most recent email to tell them to cancel the subscription and refund my money. Has anyone been able to contact them via phone?

My daughter enjoyed receiving her boxes. Then one day suddenly they stopped. I contacted them and was told they were closing. I received a duplicate box and wondered why? Anyways it was good while it lasted but ended poorly

I had membership for more than one year and toys never come on time. And since 11/17 to 01/31 they sent me one toy, but charged all the month.

Please don't get subscription service from them.

We started our subscription service with pley almost two years ago. At first, the site was excellent and delivered service and items as promised. Then, in about October 2017, everything changed. Delivery times have gotten slower and slower (Im talking months), inventory is lame, customer service times are beyond slow or they are totally non-responsive, the list goes on. Even canceling my subscription has proved impossible. Im not sure what has changed, but this company is either waaaay overwhelmed at the volume and has allowed their business model to suffer or it is a total scam. Regardless, stay away!

I gave it two stars rather than one, because perhaps they will fix my problem. I ordered the Hot Wheels subscription box and it did ship and was delivered according to the tracking number, but I never did get it! I was surprised to see so many negative reviews here. I have ordered countless subscription boxes and never had this happen before. I contacted them on 12/27/17 and they claim that it will take 24-48 hours to respond. It is now 1/8/18 and I have heard nothing! I sent a f/u e mail. If I do not hear from them within the next five days, I am off to my credit card company to dispute the charges. Not sure what is going on, but the Christmas rush has died down, there is no reason for it to take this long. Maybe they are going under...

Do not use this company. They "ran out" out of the princess stuff even though you can go on their website and purchase it. Email support is a joke and no phone number. They received an F rating on BBB.

I cancelled this in 2016. They continued to hit my card. Tell me I did not cancel which I did. I cannot even log in with my email any more because I am cancelled. The sight tells me so. I have not been sent anything from them about my subscription since September 2016 when I cancelled. I would not go with them.

Pley is really poor: Overall selection is poor and selection when you pick your next set is terrible - what's offered was filled with toys for toddlers (my son is 7) that were not on the Pleylist. Most sets came with too many missing pieces, so some were unusable, but Pley gave no credit when that happened. Customer Service is very poor - unresponsive or unhelpful when they do respond. Shipping times much too long, we only got 2 sets per month because of the 7-10 day shipping wait times. Great idea, but what a shame their execution is so poor.

We have been members for a year with no problem. Suddenly, they have not shipped my toy and I cannot get a response from customer service.It has been 6 weeks. I am incredibly frustrated. It has never been a problem before. I am really upset with this company right now.

I too felt taken advantage of by their auto-subscription requirement. I was given a gift certificate from my brother- in order to redeem you need to provide a credit card and agree to sign up for a subscription that automatically renews.

Their website doesn't allow you to see the balance on the account so there's not way to avoid being charged. They also never send receipts for the bills- it seems clear they hope people don't notice the charges for a few months.

I've tried to contact Pley via e-mail and phone several times but they're unwilling to respond.

I ordered an annual sub in July - first box wasn't shipped until late Sept after I emailed them about 10 times! Then she got another box in Nov and then cancelled and now tells me they won't refund my money but she will get ALL the boxes - yea, well, they shipped one last week but it was the same box as the previous one! I've been emailing them and they keep saying the same thing - that by the "terms of agreement' they can't refund me. However, when I signed up, there were NO terms of agreement so when I asked for it, they put something together... Anyway, just dispute your credit card and do it soon!